Privacy & Policy - Kancaroo Car Carriers

Last Updated: [July 28, 2025]

This Privacy Policy describes how ICM Xpress Pvt Ltd, operating its business under the brand name Kancaroo Car Carriers (referred to herein as "we," "us," or "our"), collects, uses, stores, shares, and protects your information in connection with your use of our Kancaroo Car Carrier & Kancaroo Driver mobile application and our logistics services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Services to you.

A. Information You Provide Directly to Us:

Account Information: When you create an account, we collect your name, email address, phone number, and password.
Logistics & Shipment Information: Details about your shipments, including sender and recipient names, addresses, phone numbers, email addresses, package contents, value, special delivery instructions, and proof of delivery signatures.
Payment Information: If you make payments through our app, we collect payment details (processed securely via Razorpay) or other financial account information. We do not store full payment card numbers on our servers.
Communication Data: Records of your communications with us, including customer support inquiries, feedback, and in-app messages.

B. Information Collected Automatically Through the App or Website:

Location Information:

Precise Location: We collect precise real-time location data from your mobile device when you enable location services for our app. This is crucial for:

Tracking your shipments in real-time.
Optimizing delivery routes for drivers.
Providing estimated arrival times.
Enabling pickup/delivery at your current location.

Approximate Location: We may also infer your approximate location from your IP address or device settings.
You can enable or disable location services through your device settings. Please note that disabling location services may affect the functionality of our app.

Device Information: We collect information about the device you use to access our app, including device type, operating system, unique device identifiers, IP address, mobile network information, and browser type.
Usage Data: We collect information about how you interact with our app, such as the features you use, the pages you visit, the time spent on the app, referral URLs, and crash data.
Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to enhance your experience, analyze app usage, and for analytics purposes. You can manage your cookie preferences through your device or browser settings.

C. Information from Third Parties:

We may receive information about you from third-party partners. Specifically, we use Google Analytics for website analytics and Crashlytics from Firebase for app stability and crash reporting, which may collect anonymous usage data. We may also receive information from other logistics partners if you integrate with their services, or from marketing partners, or social media platforms if you offer login via them. We treat such information in accordance with this Privacy Policy.Shape

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Services: To process your bookings, manage shipments, facilitate pickups and deliveries, and provide real-time tracking.
To Improve and Personalize Your Experience: To understand how you use our Services, develop new features, and customize the app content and offerings.
To Process Payments: To complete transactions and manage billing.
To Communicate with You: To send you updates about your shipments, service announcements, security alerts, and customer support messages.
For Analytics and Research: To analyze usage patterns, monitor the effectiveness of our marketing efforts, and conduct research to improve our Services.
For Security and Fraud Prevention: To protect against fraudulent or illegal activity and ensure the security of our Services and users.
To Comply with Legal Obligations: To meet legal, regulatory, or governmental requests, and to enforce our Terms & Conditions.
For Marketing and Promotional Purposes: [Only if applicable] To send you promotional materials, offers, and news about our Services or those of our partners. You can opt-out of receiving marketing communications at any time.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data hosting, analytics, customer support, marketing, and professional services. This includes sharing data with providers like Google (for Analytics and Firebase Crashlytics) for the purposes mentioned in Section 1C.
With Logistics Partners (Drivers/Carriers /Other Third-Party Logistics Providers): We share necessary shipment details (sender/recipient names, addresses, phone numbers, package details) with our network of drivers, carriers, and other third-party logistics providers to facilitate the logistics process and ensure seamless service delivery.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
To Protect Our Rights: To enforce our Terms & Conditions, investigate potential violations, detect and prevent fraud, or protect the rights, property, or safety of Kancaroo.com our users, or the public.
Business Transfers: In connection with a merger, acquisition, sale of assets, financing, or other business transaction involving all or a portion of our business.
With Your Consent: We may share your information with other third parties when you give us explicit consent to do so.

4. Data Security

We implement reasonable security measures designed to protect your information from unauthorized access, use, alteration, or destruction. We save important details under secure firewalls, implement strict access controls, and conduct regular security audits to ensure data integrity and confidentiality.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide you with our Services, fulfill the purposes outlined in this Privacy Policy, and to comply with our legal and regulatory obligations. When your information is no longer needed for these purposes, we will securely delete or anonymize it.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction/Rectification: Request correction of inaccurate or incomplete personal information.
Deletion/Erasure: Request deletion of your personal information, subject to certain exceptions.
Objection to Processing: Object to the processing of your personal information for certain purposes.
Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process your personal information.
Opt-out of Marketing: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.

To exercise any of these rights, please contact us at [Your Support Email Address]. We may need to verify your identity before fulfilling your request.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18 without verifiable parental consent. If we become aware that we have collected Personal Information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.Shape

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We may also notify you via email or through prominent in-app notifications prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

By email: [email protected]
By mail: W-121 Firm towers, 3rd floor, 3rd Avenue, Anna nagar, Chennai - 600040.